Warranty Claim Guidelines

The Warranty Claim Guidelines regulate the manner and the conditions of warranty claims for defective goods purchased through the online shop LIPOELASTIC® - MEDICAL PRODUCTS (http://eshop.lipoelastic.com) from our company

LIPOELASTIC a.s. with registered office at Radlická 608/2, Smíchov, 150 00 Praha 5, the Czech Republic
Corporate ID No: 26730804
VAT ID: CZ26730804
registered in the Commercial Register maintained by the Municipal Court in Prague, Section B, Insert 7922
Delivery address: LIPOELASTIC a.s., Vrbenská 887, 787 01 Valašské Meziříčí, the Czech Republic
Telephone number: +420 571 116 312
E-mail: This email address is being protected from spambots. You need JavaScript enabled to view it.

1.    What defects are we liable for?

As the seller we are liable that the goods have no defects as of the moment of its takeover. This means that the goods:

  • have characteristics, which have been negotiated between us, which we describe, or which you could expect with regard to the nature of the goods and on the basis of an advertisement;
  • have the right quantity, measure or weight; and
  • meet the requirements of the applicable legislation.

The disparity of colour tones in reality and on electronic display devices is not considered to be the defect of the goods. If the goods do not match your idea, you have, if you are a consumer, the right to withdraw from the contract within 14 days from receipt of the goods in accordance with Article 5 of the Terms and Conditions of the Sale.

In case the defect occurs within six months from the receipt of the goods, it shall be deemed that the goods were defective at the time of the takeover (unless proved otherwise).

For consumers we guarantee that the defects will not occur within the warranty period. If you are a non-consumer, you are not provided with such a quality warranty. Article 2 of these Warranty Claim Guidelines applies to consumers only.

2.    How long is the warranty period?

For the new consumer goods, the warranty period is twenty-four months from the receipt of the goods. If there is a longer warranty period stated on the website or in the documents accompanying the goods, such longer warranty period shall apply.

3.    What rights from the defective performance do you have?

In the event that the defect of the goods occurs during the warranty period, for which the purchased product cannot be used properly in full, and this defect could be removed, you are entitled to a free repair.

For removable defects on the yet unused product you can require an exchange of the defective product for a new good one instead of the elimination of the defect, or a reasonable discount from the purchase price.

In case of defects that cannot be removed and which prevent the goods to be properly used as a goods without the defect, you have the right to exchange the goods, right to a reasonable discount from the purchase price or the right to withdraw from the contract.

You have the right to a reasonable discount also in case we are not able to supply you a new goods without defects, exchange the part of it, or repair it, or if we do not make a remedy within a reasonable time, or that the remedy would rise a substantial difficulties to you.

You do not have the right to withdraw from the contract or the right to require a delivery of a new item in case you cannot return the goods in the condition in which you received it (except the cases stated by law).

4.    When you cannot exercise the rights from defective performance?

You do not have the rights from the defective performance if:

  • you have had the knowledge of the defect prior taking over;
  • you have caused the defect by yourself;
  • warranty period has expired.

Warranty and liability claims for the defects also does not apply to:

  • wear and tear of the goods caused by their use;
  • defects caused by improper use of the goods, failure to comply with the manual, improper maintenance or improper storage.

For the items sold at a lower price, we are not responsible for the defect for which the lower price was negotiated.

We are not responsible for any personal injury or damage to property and goods, which are caused by improper use, or misuse of the goods or negligence.

5.    How to proceed with your warranty claim?

Assert your warranty claim with our company (or a person who is listed on the website as the person designated for repair) without undue delay from finding out of the defect.

Claim can be asserted in the following manner:

  • For faster processing you can contact us in advance by telephone, e-mail or in writing.
  • Deliver the claimed goods (other than by the way of cash-on-delivery, which we are not taking over) to our contact address (or address of the person designated for the repairs), to any of our premises or at our registered office address.
    Please be aware that due to hygienic issues we are unable to accept contaminated goods.
    When sending the goods, wrap it in the suitable packaging to avoid damage or destruction.
  • We advise you to attach a receipt or tax document - invoice if it has been issued, or other document evidencing the purchase of the goods, together with a description of the defect and a proposal of a manner dealing with your claims. Failure to submit any of the documents listed above shall not preclude a positive settlement of the claim under statutory conditions.

Please note that all the communication regarding warranty claims must be carried on in English.

The moment of asserting the warranty claim is the moment when we were notified of the occurrence of the defects and the right from warranty was claimed.

Inbox warranty claim is handled promptly, but not later than 30 days from the date of the assertion of the warranty claim, unless we agree otherwise. You will be issued a written confirmation about the assertion and the settlement of the claim.

In the event of a disputed claim we will decide on its acceptance within three working days from the date of assertion of the claim.

The Warranty Claim Guidelines are valid and effective as of 1. 9. 2015.